Lead Support Associate
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The Lead Receiving Associate supports the Sales Support Manager, Operations by overseeing all aspects of the shipping and receiving of merchandise.
- This lead supports the omnichannel approach by providing a seamless shopping experience to both the online and in store customer. The Receiving Lead may also act as a Manager on Duty and assist in leading the store’s daily operations.
- Process store receipts to be floor ready: hung, sensored and ticketed appropriately
- Receive various trucks and process incoming merchandise in an efficient, and organized manner
- Return defective/broken goods to original source for claims
- Process damaged goods for inventory control
- Communicate with appropriate division regarding shipment delays and errors
- Assist with inventory balances of shipped merchandise
- Work closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
- Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately
- Support the onboarding process for new associates and deliver technical training in areas of expertise
- Objectively assess associate performance and provide feedback to management to address development opportunities
- Foster a positive work environment by delivering recognition
- Box merchandise and package for shipment with appropriate outbound paperwork
- Field calls from customer service on order changes including address changes, cancellations, and customer issues
- Serve as a liaison between the online fulfillment center and store operations