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Group Sales Manager, Handbags, Shoes, Jewelry, NorthPark

Retail Sales Management
Neiman Marcus



Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

Summary: The Group Sales Manager is responsible for the evelvated sales experience of a group of departments within the Neiman Marcus store. They will be responsible for facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for group and department, if applicable
  • Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team
  • Provides input on strategic objectives for the store and sets priorities accordingly for the group
  • Reviews business with applicable Buyers for departments within group and discusses action plans that will yield positive results
  • Owns Client Development function in stores to meet overall Client Development and selling KPIs
  • Continuously analyzes and develops understanding of internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
  • Plans and executes group budgets, following guidelines to minimize operating expenses and maximize revenue
  • Oversees and / or conducts audit compliance to enforce department and stockroom controls
  • Facilitates cross-functional communication across store departments to optimize collaborative efforts
  • Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable


  • Recruits, hires, trains, and develops Sales Experience and Client Development Leads, as applicable
  • Manages Sales Managers, Sales Associates, and Client Development Leads, as applicable
  • Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
  • Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports  
  • Achieves business goals by managing through others
  • Sets goals for team in alignment with department objectives and supports Associates in achieving them
  • Develops, motivates, and trains their team in all aspects of the group
  • Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations
  • Oversees scheduling of group Associates with sensitivity to promotional calendar and business needs

Customer Experience

  • Champions NMG culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with standards
  • Leads Client Development and partners with Market Client Development Manager, Brand Experience, Restaurants, Merchants, and Brand Managers to fulfill store strategic efforts
  • Oversees the floor to monitor coverage and presence
  • Maintains and models positive and productive relationships with vendors, customers, merchants, etc.
  • Builds a customer service-driven team, overseeing customer service efforts and escalations
  • Partners with functional leads for execution of in-store selling events
  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
  • 7+ years of relevant experience, luxury retail fashion experience preferred
  • Prior sales experience required
  • 4-year degree preferred
  • Proven track record achieving business results
  • History of building, leading, motivating, and coaching teams to achieve objectives
  • Business acumen and analytical skills (sales analytics, business strategy, knowledge of market)
  • Excellent oral and written communication skills
  • Strong attention to detail
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays


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Neiman Marcus

Dallas, Texas

📁 Retail Sales Management

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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