Drop Ship Supplier Specialist
Job Duties:
• Manage vendor communications for the Drop Ship Operations Team- answering inquiries for triage, on-boarding, shipment
• Monitor vendor compliance to meet target SLAs and maintain a high level of fulfillment
• Participate in vendor onboarding process
• Assist in developing and maintaining supplier partnerships
• Work with the 3rd party company that facilitates Drop Ship EDI to onboard new drop ship vendors as well as vendor monitoring, problem solving, and reporting.
• Partner with Customer Care Team to investigate and solve customer inquires
• Perform additional tasks as required
JOB REQUIREMENTS
• Bachelor’s degree from a four-year college or university
• Must be analytical, articulate, and organized
• Self-motivated and action/results oriented
• Strong communication skills, both written and verbal
• Able to multi-task and work in a fast-paced environment and prioritize effectively
• Must be proficient in Microsoft Excel
• Quick study on new computer systems and quickly understands and incorporates new system functionality
• Strong follow up and follow through to make sure all tasks are taken to full completion