Docent / Concierge

Docents will greet and welcome all clients entering BG.

Docents will stay educated on store events, new products and events in order to keep clients informed.

Docents will give tours and be able to share history of BG with clients.

As needed, Docents will be asked to assist with returns and curbside pickup.

Docents will connect clients with sales associates and share their expertise within each department.

Docents need to be able to “read” a situation and handle themselves with professionalism and sophistication when assisting clients

Qualifications:

Strong Emotional Intelligence Quotient.

Friendly, attentive and able to work with all external and internal clients.

Ability to work as a team, understanding the importance of maintaining the integrity of the position.

Handle customer concerns and requests in a timely manner to provide appropriate solutions and alternatives with proper follow up as needed.

Follow communication guidelines, procedures and policies, effectively using mobile devices as needed to work with clients.

Excellent client service skills, a positive attitude and a drive to make client experiences a top priority.

Demonstrates flexibility and ability to adapt to changing needs within the business.

Must be willing to work a flexible schedule based on business needs, which includes evenings, weekends and holidays.

All qualifications must be met to consider the job performance satisfactory.