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Docent / Concierge

📁
Call Center/Customer Service
💼
Bergdorf Goodman

NEIMAN MARCUS GROUP

 

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

 

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

 

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

 

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

 

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

 
DESCRIPTION

The Docent position at Bergdorf Goodman is designed to bring joy to clients and enhance the client experience.  Docents will assist clients by greeting and providing location information along with history and anecdotal stories. The Docents will work as a team, helping clients feel welcome and part of the BG family. 

QUALIFICATIONS

Docents will greet and welcome all clients entering BG.

Docents will stay educated on store events, new products and events in order to keep clients informed.

Docents will give tours and be able to share history of BG with clients.

As needed, Docents will be asked to assist with returns and curbside pickup.

Docents will connect clients with sales associates and share their expertise within each department.

Docents need to be able to “read” a situation and handle themselves with professionalism and sophistication when assisting clients

Qualifications:

Strong Emotional Intelligence Quotient.

Friendly, attentive and able to work with all external and internal clients.

Ability to work as a team, understanding the importance of maintaining the integrity of the position.

Handle customer concerns and requests in a timely manner to provide appropriate solutions and alternatives with proper follow up as needed.

Follow communication guidelines, procedures and policies, effectively using mobile devices as needed to work with clients.

Excellent client service skills, a positive attitude and a drive to make client experiences a top priority.

Demonstrates flexibility and ability to adapt to changing needs within the business.

Must be willing to work a flexible schedule based on business needs, which includes evenings, weekends and holidays.

All qualifications must be met to consider the job performance satisfactory.

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Bergdorf Goodman

New York, New York

📁 Call Center/Customer Service

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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