Director, Client Development, West Region

Responsibilities & Duties

• Ensures West region is achieving overall client development and selling KPIs  

• Owns 2-3 specific initiatives / programs and works with VP Client Experience, Regional Leadership team, and Support Center Leadership to execute  

• Upholds company initiatives of Customer Cultivation, Omni Selling Tools, and Omni Selling and Service 

• Pushes for total adoption of all Client Development-specific initiatives across region 

• Manages the performance of key actions and behaviors to drive client growth  

• Ensures that action plans are being carried out by Market / Metro Managers 

• Holds team accountable for hitting KPIs 

• Leverages open communication and relationships with cross-functional leaders to establish buy-in for Client Development initiatives and implement lasting regional / company change 

• Monitors client development KPIs (e.g., repurchase rate, spending tier migration) for new and existing customers, focusing on two-channel customers  

• Provides Private Client Relations team with insights and support on client opportunities  

• Accountable for achieving sales targets, budget targets and all Client Development KPI’s 

• Hires, onboards, coaches, and supports the development of Market / Metro Managers  

• Partners with Market / Metro Managers to build store-focused action plans  

• Identifies, formalizes, and communicates Client Development best practices across the region  

• Evaluates the performance of key actions to drive client growth  

• Oversees, evaluates, and shares the effectiveness of digital selling tools (e.g., Omni Selling Platform)  

• Communicates with SVP, Market VP’s, and Regional Trainers to identify strategic needs by store and detail training needs 

Qualifications

• 7-10 years of experience, luxury retail fashion experience preferred  

• 4-year degree preferred 

• Proven track record achieving results across multiple businesses  

• Multi-unit experience managing functions or stores  

• History of leading, motivating, and coaching teams to achieve objectives 

• Advanced proficiency with MS Office Product Suite, specifically Excel  

• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds 

• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays  

• Travel may be required, up to 50%   

• Advanced business acumen and analytical skills 

• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives 

• Excellent oral and written communication skills 

• Strong attention to detail 

• "Win together" mentality