Customer Care Technical Specialist
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RESPONSIBILITIES:
- Internal customer service/1st level technical support and troubleshooting via Phone/Email/Chat.
- Account/Access/Licensing administration for associates and Service Partners.
- Support for contact center and retail store omnichannel and voice solutions.
- Assist with Incident Management events and communications.
- Real-time schedule adjustments for internal staff.
- Support for 3rd party applications/working with vendor support teams.
SKILLS/EXPERIENCE REQUIRED:
- Minimum 1-year Customer Service experience
- Experience working within virtual desktop environments (VMware preferred)
- Excellent dependability and reliability
- Excellent PC skills
- Proficiency with Microsoft Office 365
- High Sense of Urgency
- Able to work efficiently under pressure
- Strong communication skills
- Outstanding multi-tasking skills