Customer Care Scheduler (Temp)

Job Responsibilities:

• Update PTO/SickTime in Kronos Daily
• Attendance updated for previous day
• Process Schedule Change Requests Daily/Monthly
• Create and Send Missed Punch Report
• Process Vacation requests Daily/Weekly/Monthly/Yearly
• Track Attrition
• Ensure the schedules prepared are optimal
• Creation of schedules for  all LOBs
• Proactively initiate required action to ensure SLAs are met
• Other duties as needed.
• Maintain accuracy and adhere to timelines agreed upon with Operations/Management
• Ability to analyze data logically and exercise sound judgment in defining, evaluating, and solving problems
• Participate in meetings with Operations – Core and Outsourcers
• Communicating with internal-external clients and manage / participate in the discussions

SKILLS/EXPERIENCE REQUIRED:

• Meet all work from home requirements (PC/MAC, high-speed internet access, quiet location to work at home)
• Preferred prior experience with Workforce Management platforms.
• Proficiency in MS Office Suite (Outlook, Excel, Teams, Word, PowerPoint)
• Ability to work in a fast-paced dynamic environment with shifting priorities.
• Must have excellent attention to detail, strong analytical skills, and the ability to prioritize multiple tasks.
• Showcase excellent written and verbal communication skills.
• Must be proactive and self-motivating with the ability to work independently and collaboratively.

ADDITIONAL ATTRIBUTES:

• Aptitude for learning new technologies.
• Ability to work well with others, listen effectively, and share necessary information.
• Composes and communicates materials and information that is clear, concise, and appropriate to the audience.
• Ability to adapt in a regularly changing environment
• Dependable and trustworthy