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Job Title
CRM & Lifecycle Marketing Director
Neiman Marcus
Job Summary
A strategic team leader who is responsible for leveraging data and insights to develop and execute marketing strategies that maximize engagement, retention and lifetime value. This leader will be responsible for driving and delivering against our personalization agenda. They will lead a cross-functional team using agile scrum methodology to rapidly iterate a suite of personalization use cases that nurture customers from onboarding through retention, including relevant, real-time behavioral triggers. This role will also optimize marketing contacts to ensure delivery of the right message, in the right channel, to the right customer, at the right time. Lead, mentor, and develop staff through planning, communicating, delivering feedback, and providing growth opportunities.
Job Requirements
Must have 8+ years of experience with Omni channel marketing, brand or agency experience
Strong tactical problem-solving, proven people-leadership, and a bias for action.
Prior exposure to agile operating models and cross- functional teams is a plus
Ability to build a strategic learning agenda, leverage insights, and prioritize ideas based on learnings
CRM tools and any other personalized digital tools
Strong project management with the ability to manage, implement and analyze various initiatives in a fast-paced environment
Great organizational and interpersonal skills with the ability to disseminate ideas and finding to all levels including stakeholders
Creative, analytical and thoughtful thinker
MBA preferred
Additional Information
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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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