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Assist Associate

📁
Call Center/Customer Service
💼
Call Centers
Thanks for your interest in the Assist Associate position. Unfortunately this position has been closed but you can search our 985 open jobs by clicking here.

 BASIC PURPOSE:

 

The primary focus of this position is customer service. In addition, the position requires superior knowledge of CMOS, detailed problem solving skills, an ability to manage multiple competing interests at once and a strong desire to help both internal and external customers.. The ability to express ideas succinctly plus excellent verbal and written communication skills are a must. A consistently positive attitude and a developed sense of diplomacy are also essential. You will serve as a supervisor to our frontline agents and to customers who need additional assistance beyond what the frontline agent can provide.  In this role you represent Neiman Marcus and our additional brands so Five Star customer service skills are expected.

KEY RESULT AREAS:

  • Answer calls from Frontline associates on a wide range of topics
  • Reinforce accurate  policies, processes and  procedures with frontline associates
  • Speak with customers that need additional assistance beyond the frontline associate.
  • Resolve customer issues within NMD policies and procedures.
  • Help with incoming customer care center calls as required
  • Ensure service level goals are maintained by having excellent attendance and being a team player
  • Daily achievement of KPI’s for world class service, CE compliance, and   productivity.

 

SKILLS EXPERIENCE PREFERRED:

  • Must be flexible, detail oriented and able to multi-task
  • Skilled to proficient in Microsoft Office applications (Excel and Word)
  • Superior understanding of CMOS
  • Superior customer service skills and phone etiquette, successfully passed Business Writing
  • Strong analytical, organizational, and problem solving skills,.
  • Ability to follow through consistently.
  • Excellent communication skills with emphasis on verbal expression.
  • Strong change management skills
  • Any additional tasks and responsibilities as required

 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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