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Bergdorf Goodman

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.

Bergdorf Goodman is proud to be part of Saks Global’s distinguished portfolio of world-class luxury retailers and real estate assets.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

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Senior Manager, CRM Technical Operations

🔍 New York, New York

📁
E-Commerce
💼
Bergdorf Goodman
📅
1317 Total Views
Thanks for your interest in the Senior Manager, CRM Technical Operations position. Unfortunately this position has been closed but you can search our 527 open jobs by clicking here.

Who we are looking for

  • 8+ years of experience in data analytics and operations with a preferred focus on CRM & Marketing
  • Advanced understanding of Postgres & Teradata SQL
  • Expert in coding standards and implementation using platforms such as GitHub
  • Domain expertise in understanding and navigating relational & Big Data environments
  • Experience with Snowflake, AWS, etc.
  • Familiarity with Customer Data Platform capabilities and use cases
  • Experience deriving action-oriented insights tied to channel KPIs including email (promotional/transactional/triggered), web and mobile
  • Experience delivering programmatic customer experiences via customer touch points ranging from triggered communication to site experiences via rule-based governance
  • Experience developing and delivering test & learn roadmaps tied to customer engagement capabilities
  • Deep hands-on experience developing end user reporting and data visualization using tools like Tableau and Power BI
  • Experience with and understanding of various customer segmentation techniques and interpretation
  • Experience with CRM function in retail including customer journey coordination and audience touch point management
  • Understanding of OKR/KPI development in support of project prioritization and reporting results
  • Familiarity with enterprise MarTech stacks including ESP platforms (Epsilon, Salesforce Marketing Cloud, etc)
  • Strong leadership track record supporting teams with technical skill sets
  • Deep understanding of CRM operations across marketing, site and in-store experience delivery
  • Experience working with Product prioritization working models and best practices for delivering work via cross functional teams including analytics and engineering
  • Familiarity with Atlassian suite of products including Jira and Confluence
  • A passion for standards, process and documentation is a must

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.

We do not accept unsolicited resumes from staffing firms, recruitment agencies, or any other third parties. Any resumes or candidate profiles submitted to Neiman Marcus or its affiliates without prior approval from Neiman Marcus Talent Acquisition will be considered unsolicited, and Neiman Marcus will not be obligated to pay any referral fees.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.

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