WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

Job Summary:

As a Client Engagement Concierge Assistant, you will be the primary point of contact for customers looking for specific products, ensuring they have a positive experience with Bergdorf Goodman. Your role will involve handling inquiries, resolving issues, and providing information about our products and services. We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and thrives in a fast-paced environment.

What You'll Do   

• Respond to client inquiries via phone or email

• Exceed customer expectations by providing assistance with a positive attitude

• Recommend merchandise based on product knowledge and customer preferences

• Is knowledgeable and educates self on merchandise, trends, store happenings, etc. 

• Demonstrate timely follow-up and follow-through on customer requests and commitments

• Actively create a welcoming environment through teamwork and collaboration

• Effectively utilize mobile devices to communicate with customers and expand business

• Effectively utilize available clientele tools and resources to increase personal business

• Frequently advise customers of the benefits of the InCircle program

• Work to develop long term customer relationships

• Ensure audit compliance

• Demonstrate flexibility and ability to adapt to the changing needs of the business

• Assist in facilitating assigned vendor outreach strategies utilizing all company vehicles for client engagement 

• Additional duties as assigned

What You'll Bring   

• Motivated and results driven

• Strategic thinker with a strong attention to detail and a creative mindset

• Ability to work autonomously

• Commission sales experience and/or previous retail experience preferred

• Standing, bending, lifting, climbing stairs

• Associates must be willing to work a flexible schedule based on business need, which may include weekends and holidays.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and critical thinking skills with a customer-focused attitude.

• Ability to multitask and manage time effectively.

• Patience and empathy in dealing with clients.

• Positive attitude and a strong work ethic.

• Ability to adapt to changing situations and handle stress effectively.

• Operate the point-of-sale (POS) system efficiently and accurately process transactions

• Stay informed about product features, industry trends, and company promotions.

• Attend training sessions and product knowledge seminars as required.