Manager, Digital Styling/ Personal Shopper (Remote) - NYC
RESPONSIBILITES
Manage the NMVIP space in Hudson Yards and own the relationship w the store leadership team.
Hire, train, develop and manage styling team
Track and analyze NMVIP sales performance on a weekly basis. Identify opportunities and share with the team to meet sales objectives
Drive stylist sales to meet goals by using stylist productivity scorecards. Track metrics, review with stylists and provide coaching
Establish productivity benchmarks for stylists and track results
Lead weekly styling team meetings to discuss key metrics, opportunities and issues
Manage NMVIP content calendar by laying out events, writing communication materials, presenting to stylists, and tracking results
Manage the communication cadence for different groups of customers, depending on their activity in the program
Implement best practices for process improvement and client experience consistency
Establish customer satisfaction ratings and ensure they are met. Deliver surveys electronically to clients
Partner with cross-functional teams when necessary to ensure clients are receiving superior service
Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively
Function as the styling team’s primary point of contact for any questions, issues, etc.
Partner with stylists and customer care to swiftly resolve any customer issues