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Manager, Digital Styling/ Personal Shopper (Remote) - NYC

📁
E-Commerce
💼
Corporate
Thanks for your interest in the Manager, Digital Styling/ Personal Shopper (Remote) - NYC position. Unfortunately this position has been closed but you can search our 897 open jobs by clicking here.


 


RESPONSIBILITES


  • Manage the NMVIP space in Hudson Yards and own the relationship w the store leadership team.

  • Hire, train, develop and manage styling team

  • Track and analyze NMVIP sales performance on a weekly basis.  Identify opportunities and share with the team to meet sales objectives

  • Drive stylist sales to meet goals by using stylist productivity scorecards.  Track metrics, review with stylists  and provide coaching

  • Establish productivity benchmarks for stylists and track results

  • Lead weekly styling team meetings to discuss key metrics, opportunities and issues

  • Manage NMVIP content calendar by laying out events, writing communication materials, presenting to stylists, and tracking results

  • Manage the communication cadence for different groups of customers, depending on their activity in the program

  • Implement best practices for process improvement and client experience consistency

  • Establish customer satisfaction ratings and ensure they are met.  Deliver surveys electronically to clients

  • Partner with cross-functional teams when necessary to ensure clients are receiving superior service

  • Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively

  • Function as the styling team’s primary point of contact for any questions, issues, etc.

  • Partner with stylists and customer care to swiftly resolve any customer issues

     


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