Loss Prevention Investigator
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Job Summary:
The Loss Prevention Investigator is responsible for minimizing loss of profits at Neiman Marcus Direct, the company’s catalog and on line division which include: Distribution Center, Information Systems, Call Center and Buying Offices.
Key Performance Elements:
- Provide protection of all company assets including people, property, and information systems.
- Conduct investigations relating to employee dishonesty & unethical activity, credit fraud, workplace violence, and other incidents.
- Respond to emergency situations such as medical, fire, weather and security related incidents.
- Enforce Loss Prevention Policy & Procedures, Merchandise Protection Standards and Safety.
- Identify associates and other authorized personnel entering the facility using access control system, issuing visitor passes and maintaining sign-in logs.
- Monitor facility using CCTV and control access to shipping & receiving docks and all other key areas in the facility.
- Perform interior /exterior patrols of the facility to prevent and detect security breaches, safety hazards and ensure security of doors, gates, trailers, etc.
- Conduct audits to control shrinkage while providing awareness programs for all associates within the facility.
- Interact with law enforcement agencies and emergency service personnel as needed.
Requirements:
Knowledge/Skills/Abilities
- One or more years of Loss Prevention experience preferred or equivalent education in the Criminal Justice field.
- Maintains a professional demeanor at all times.
- Strong interpersonal and communication skills with associates, visitors and vendors.
- Strong conflict resolution skills with the ability to perform under pressure.
- Computer skills on a variety of programs.
- Excellent written communication skills.
Special requirements of the facility:
- Operation of access control system, burglar and fire systems, and special response procedures for sensitive and or high security areas.
- Must be able to work flexible hours including days, overnights, weekends and holidays.
- Ability to work in adverse conditions, including but not limited to inclement weather, low light, and temperature extremes.
- Position requires regular walking, standing, and sitting for extended periods of time.