Engineer 1, Technology Operations

 Qualifications

 Basic Requirements:

• Problem Solving
  Utilize industry standard best practices for problem solving
• Research and investigate alternate solutions from various sources when necessary
• Request assistance from or escalate issues to appropriate internal or external resource

Computer Skills

• General networking knowledge (TCP/IP, VPN, DNS, DHCP)
• Working knowledge of Windows and Mac workstation administration, troubleshooting, and software management
• Advanced Microsoft software knowledge (Windows, MS 365, Office Suite Applications, AD)
• Basic Windows/Unix server administration a plus
• Advanced phone and mobile device support knowledge (iOS preferred)
• Expert computer hardware, software, and troubleshooting knowledge

Documentation

• Use the Help Desk ticket system (Service Now) to track and record all incidents, requests, changes
• Create and maintain training materials for common workflow and issues
• Maintain knowledge base records of solutions to known issues

Physical Requirements

• Constant adequate range of motion and mobility required.
• Regular sitting or standing, bending or stooping, and the ability to carry equipment and other such items as packaged material weighing up to 20 pounds
• Frequent talking and the ability to express and exchange ideas by means of language
• Regular hearing and the ability to perceive the nature of sounds
• Regular near acuity with clarity of vision at 20 inches or less required
• Constant ability to read, record or type data quickly and accurately required
• Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required

Environmental/Working Conditions

• Ability to work under and handle stress in an appropriate manner required.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers required.
• This is a full-time position. Regular and punctual attendance is an essential function of the job.
• Must be willing to travel if necessary.

Preferred Qualifications:

• Bachelor’s or advanced degree in IT, Computer Science, or equivalent work experience
• Excellent Problem-Solving Skills
• Strong communications and presentation skills.
• 2+ years combined experience with workstation, server, SaaS, and cloud platforms environments
• 2+ years of working experience in business process and/or technology implementation
• Current knowledge of evolution of tools to drive continuous integration, continuous delivery, release automation