Digital Stylist
DESCRIPTION
Starting with our best eCommerce customers, we have rolled out a service delivered by digital stylists to showcase the most coveted fashion in a meaningful and personal way. Through the digital stylist, invited clients will receive: wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal shopping for any/all of their fashion needs, delivered more quickly and conveniently. Our goal is to make the customer feel like a true VIP at every step of her shopping journey.
This position will be remote. The position will partly be supporting a team of lead stylists in building long term relationships with clients through excellent customer service while becoming their trusted style confidantes. Additionally, the position will support the NMVIP leadership team with various reporting and coordination tasks which involve the use of Microsoft Office 365 tools like Excel, Teams as well as Sharepoint.
Qualifications - External
QUALIFICATIONS
Who we are looking for:
- Someone that is strong operationally and can find best solutions for given problems
- Someone that needs little direction and can work independently to solve problems
- Flexible, detail oriented and able to multi-task with little direction
Knowledge/Skills/Abilities
- Professional and enthusiastic team player, with a demonstrated commitment to customer service excellence
- Assist several lead stylists with client communication, outfit recommendations, and operational support
- Ability to work well with internal business partners such as our call center and our stores
- Ability to work independently to resolve internal and external customer questions and concerns
- Experience working in a fast-paced environment
- Styling, fashion and/or fashion retail experience is required
- Experience with Microsoft Excel, Teams and Sharepoint
- Any additional duties and responsibilities including projects, tasks, and activities as required
- High School Diploma / equivalency required.
Technical Requirements
- High-speed broadband Internet connectivity of no less than 10 Mbps down / 3.0 Mbps up
- NOTE: Due to confidential requirements of company/customer information, the use of wireless routers is not permitted.