Workforce Management Manager

Responsibilities

Build and maintain a labor model and forecast for various business areas based on unique workload drivers and requirements for each area (sales floor, support functions, service functions, and restaurants)

Collaborate with business leaders to create and continuously improve staffing models that align with business strategy and optimization

Build and maintain analysis and statistical models that supports staffing and scheduling guidance

Collect, consolidate, and analyze operational data, including preparing internal reporting deliverables, analyzing trends & drivers, and explaining forecast vs. actual variances

Analyze, understand and communicate to business partners data analysis impact on staffing and operational processes

Monitor performance, collaborate with management and key partners to identify, plan, and implement actions to optimize employee productivity and utilization

Establish relevant business metrics for measuring productivity

Prepare and deliver periodic exec-level updates on status, insights and trends to help inform and guide critical business decisions

Collaborates to understand and apply short- and long-term workload needs with staffing requirements

Engages and coordinates leadership team in discussions to identify and implement improvement measures when performance is jeopardized

Provide customized and advanced analytical support to enterprise wide business areas to drive better forecasting performance and operational efficiency

Influence decision making to improve overall performance in all business groups.

Research workforce management best practices and develop appropriate recommendations to improve demand forecasting, capacity planning and employee utilization