Universal Call Center Representative
🔍 Irving, Texas
- 📁
- Call Center/Customer Service
- 💼
- Call Centers
- 📅
- Oct 19, 2020 Post Date
Key Performance Requirements
-Ability to analyze credit worthiness based on credit profile and structured lending models
-Ability to communicate decisions that most effectively mitigate credit risk while applying sound understanding of established compliance and regulatory requirements
-Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
-Must possess an extremely positive demeanor, be gracious, exceptional, and inspiring for our customers and co-associates
-Must have strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
-Must have exceptional multi-tasking abilities
-Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements
-Must be an exceptional listener with a genuinely friendly telephone demeanor, while being able to quickly develop rapport with all customers
-Ability to thrive in a fast paced, high pressure environment while still providing superior service and accuracy during every contact
Physical Environment
-Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
-Fully remote, work from home position. Must live in the immediate D/FW area to come in office on first day to pick up equipment and go over procedures.
-Must have a private, secure and quiet space, free of distractions within the home.
-Sitting for long periods of time
-Wearing headset for long periods of time
-Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills
-Heavy keyboard/mouse usage required with repetitive movement
Requirements
-Employee is responsible for at-home internet connection. The Company will provide necessary laptop and headset equipment.
-Must have a dedicated workspace free from distractions.
-Exceptional attendance: ability to consistently adhere to the assigned work schedule; must be able to permanently work a schedule that can include evenings, weekends, rotating schedules and holidays
-Must successfully complete on the job and classroom assessments and evaluations as required for this position
-Must demonstrate the skills and knowledge trained in the classroom in a live production environment
-Two consecutive years of call center financial servicing experience, or combination of customer service related servicing experience
-Must have exceptional technical skills with the ability to navigate a high level of internal and web applications simultaneously