Supervisor-Alterations
- 📁
- Alterations
- 💼
- Distribution Centers
- 📅
- Sep 16, 2020 Post Date
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
Essential Duties and Responsibilities:
- Supervise and manage alteration production of tailors/tailoress, and multiple store alterations workrooms. This person will also manage the production workflow of high volume garments daily
- Maintain an efficient workflow within the workroom to produce customers’ alterations according to promise dates, and timely completion of inventory repairs for fulfillment
- Maintain optimum quality of the work that is equal to or better than the original garment construction to be completed in the workroom
- Capable of ongoing training and development of the tailors to further enhance and improve their skill levels
- Communicate daily with the workroom team delivering timely feedback to ensure quality standards are met
- Demonstrate knowledge of understanding budgets and production reports, enabling decisions making based on information provided from those reports
- Flex as needed to other job assignments directed by management team
- Other duties as assigned or needed by Workroom Manager
Requirements:
- Master Tailor/Tailoress with a minimum of 5 years experience in alteration management
- Leadership, Management & Communication skills
- Managing overall productivity/quality of the workroom