Manager, Fulfillment - Pinnacle

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
• Leading and developing a team of Supervisors and hourly associates
• Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentoring, training, and developing Supervisors and associates
• Creating, communicating, and maintaining quality control policies and SOPs to Supervisors and associates
• Proactively identifying and leading process improvement initiatives
• Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor
• Evaluating performance objectives and metrics to determine department productivity requirements to achieve LOS, accuracy, and quality expectations
• Partnering with other managers to share best practices across shifts and the network

MANAGEMENT RESPONSIBILITIES

• Responsible for all aspects of employee supervision, not limited to—interviewing, hiring, training, coaching, and performance evaluation.
• Responsible for coaching and development of supervisors.
• Responsible for operational metrics and KPI’s.

EDUCATION /EXPERIENCE

• Bachelor’s degree from a four-year college or university; or 4 or more years of related experience and/or training; or the equivalent combination of education and experience. 
• Previous supervisory experience preferred.

PHYSICAL DEMANDS

• Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. 
• The employee must occasionally lift and/or move up to 50 pounds. 
• The employee may be required to occasionally stoop, bend or kneel.